How a round works
- Describe what would make the design feel more yours. You can combine several changes.
- Before you confirm, we summarise your request and show how many rounds you’ll have left.
- When the new version is ready, we email you. The original and every refinement stay available side by side.
What uses a round, and what doesn’t
- Uses a round: changing the motif, silhouette, relief or lettering through a request, once the new version is published.
- Doesn’t use a round: rotating, zooming, changing the lighting or comparing versions.
- Doesn’t use a round: changing the size or material with the dedicated controls; we adapt your design and check it again.
- Doesn’t use a round: an attempt that fails on our side or a correction we make ourselves.
- Doesn’t use a round: exporting or sharing a version.
Choose any version
You don’t have to approve the latest version. Compare the Original and Refinement 1, then approve the one you love most.
After your last round
Once your round is used, you can still approve any available version. Switching from a ring to a pendant starts a new project. If a version has an objective defect, for example it doesn’t follow what was agreed, contact us: corrections through support don’t use a round.
Questions and answers
Can I combine several changes in one round?
Yes. Each round is one request, and one request can include as many changes as you like.
What if I don’t like any version?
You’re under no obligation to order. Nothing is charged unless you approve a design and pay.
Spotted something inaccurate? Tell us through our contact page. Contact