Terms of sale and use

1. Who we are

Jewelborn is operated by not yet published, not yet published. You can contact us at dondiviela@maindsolutions.io.

2. The service

Jewelborn lets you create a design for a custom ring or pendant from an image, review and refine it, and order it as a physical piece. Creating a design requires a verified email address. The original design and one refinement round are free of charge. To keep the service fair and available, we may limit the number of active projects and requests per person.

2a. Minimum age

You must be at least 14 years old to upload images and create designs, or older where the law of your country requires it. If your image shows other people, you need their permission to use it; for a child, the permission of a parent or guardian.

3. Your image and content

You confirm that you have the rights and permissions needed to use the images and text you upload, including the consent of identifiable people.
You keep your rights in your image. You allow us to process it to create, check, produce and deliver your design, and for any other purpose you separately agree to.
If your image shows a logo, a well-known character, a famous person or someone else’s artwork, we design an original piece inspired by it rather than copying it. If a piece can’t be made without copying, we tell you before you order, and no refinement round is used.
You must not upload content that is unlawful, infringes the rights of others, incites hatred or sexualises minors. We may refuse or remove such content.
If we learn before your piece is made that it would infringe someone else’s rights, we may cancel the order and refund everything you paid. If you knowingly upload an image you were not entitled to use, you are responsible for the consequences to the extent the law allows.

4. Designs and AI

Designs are created by an AI design agent and checked by independent software and by people. A design is an interpretation of your image; we can’t guarantee that it is unique or free of third-party rights. Previews are renders of the design’s 3D file: the shape is exact, but the colour and look of metal on a screen can differ from the finished piece.

Each design includes one refinement round, as described on the refinements page. Failed attempts, internal repairs and changes of size or material don’t use a round.

6. Approval, price and payment

You order by approving one specific version and configuration and paying the price shown, which comes from our fixed catalogue and includes VAT. Shipping costs are shown before payment.
Payments are processed by Stripe. Your order is confirmed when we receive Stripe’s payment confirmation, not when your browser shows a success page.
If a price or material changes before you pay, you see the current situation before checkout. We never charge a price you haven’t been shown.

7. Production and delivery

Your piece is made after payment and an internal release review. Delivery estimates are ranges, not guarantees (see delivery). We only ship to the countries offered at checkout.

8. Cancellation and the right of withdrawal

Because each piece is made to your specifications and clearly personalised, the 14-day right of withdrawal for distance purchases generally does not apply (Article 16(c) of Directive 2011/83/EU).

Before payment, you can simply not complete the checkout. If you want to cancel after paying, contact us promptly: while your order has not yet been released to production, we can usually still cancel it, and in that case we refund the full amount paid.

9. Legal guarantee

Your statutory rights for goods that are faulty or don’t conform to the contract always apply and are not limited by the made-to-order nature of your piece. If your piece is defective or doesn’t match the approved design, contact us: we’ll repair or remake it, or refund you where the law provides.

Designs are private by default. If you create a public link, you choose what it shows and can turn it off at any time. Files or screenshots that others have already saved can’t be recalled. Reactions from people you share with are opinions only; they can’t change your design, use a refinement round or place an order. If we receive a notice that a public page infringes someone’s rights, we may remove it and will tell you why, as explained in our intellectual property policy.

11. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer.

12. Applicable law and complaints

These terms are governed by the law of the country where not yet published is established. As a consumer, you always keep the protection of the mandatory rules of your country of residence. If you have a complaint, contact us first at dondiviela@maindsolutions.io so we can find a solution.

13. Changes

We may update these terms. The version in force when you place an order applies to that order; the date of the last update is shown on this page.

Sources

External references for facts on this page.